Maintenance and Support

What’s Included in Our Software Maintenance and Support

We provide four types of software maintenance services. The right option for your business depends on how critical your app or system is, the server setup, and the current condition of your code.

1. Corrective Maintenance

This type of support is for fixing bugs or issues reported by your users. We investigate, troubleshoot, fix the code, test the fix, and deploy it to your live environment. This ensures your software works as expected.

When it’s needed

  • Software isn't working correctly
  • Users are experiencing problems

Risks of not doing it

  • Unhappy users
  • Reputation damage
  • Productivity loss
Corrective Maintenance Service
Preventive Maintenance Service

2. Preventive Maintenance

This is about preventing issues before they occur. We keep your software up to date, running smoothly, and secure by applying updates, patches, and performance tuning.

When it’s needed

  • New software versions are released
  • Slower loading times are observed

Risks of not doing it

  • System crashes
  • Increased update costs later
  • Vulnerability to cyber threats

3. Perfective Maintenance

Based on user feedback, we improve usability, performance, or add new features to make your software more efficient and user-friendly.

When it’s needed

  • You identify a better way to do something
  • You see an opportunity to enhance functionality

Risks of not doing it

  • Missed opportunities to grow
  • Lower customer satisfaction
Perfective Maintenance
Adaptive Maintenance

4. Adaptive Maintenance

When your environment changes—such as a server upgrade, platform change, or a new integration—we modify your software so it remains compatible and reliable.

When it’s needed

  • Tech environment or API has changed
  • New legal or business requirements

Risks of not doing it

  • System failure or bugs
  • Business disruption or downtime

Interested in our software maintenance and support services?

Call for a consultation today
What Our Clients Say

Client Testimonials

Frequently Asked Questions

Software maintenance is the ongoing process of updating, fixing, and improving your app or system. It ensures your software stays secure, efficient, and aligned with your business needs over time.

We offer four types of software maintenance: Corrective (bug fixes), Preventive (performance tuning), Perfective (feature upgrades), and Adaptive (changes due to external platforms or environments).

Yes. Regular maintenance ensures your app runs smoothly, remains compatible with changing technologies, and avoids costly downtime or security issues.

Our maintenance plans are tailored to your software and business size. We offer fixed-price and on-demand support for businesses in Perth and across Australia. Contact us for a free quote.

Absolutely. We frequently support and maintain apps and platforms built by other developers. We start with a code audit to assess the current condition and risks before offering a support plan.

Yes. We offer emergency support options and can include after-hours response time in your support agreement if required.

Definitely. Our support plans are flexible and scalable. Whether you’re adding new features or expanding your user base, we can adjust the support accordingly.