simple solutions

fixed price quotes

high quality

lowest prices

300+ projects done

12+yrs experience

 

 

mitigate risk, reduce costs and downtime with our reliable software & app maintenance and support services.

Our value-added software support and maintenance services provide access to product updates and enhancements, as well as technical assistance and support resources to help you maintain your products, optimise performance, and effectively implement changes.

We are a perth based company, but we service all states and cities, including melbourne, sydney, brisbane, adelaide.

the benefits and how it's delivered

 

data and application availability
to maintain critical business functions
  • Problem prevention assistance through on-demand health checks and patch recommendations.
  • Rapid resolution through our technical support with priority service request handling.
  • Elimination of potentially costly multi-vendor finger-pointing through comprehensive integrated support.
performance improvements
to help achieve increased productivity
  • Apply best practices related to coding.
  • Ongoing application performance reviews and provide recommendations for the latest product performance improvements.
  • Optimise server configuration through proactive monitoring.
security
to help protect your vital business interests
  • Continous code updates to keep them in line with the recommended version.
  • Apply regular updates to server software.
  • Apply database patches and database upgrades.
operational efficiency
to help reduce costs and increase organisational effectiveness
  • Dependable technical solutions and software updates, leveraging our specialised expertise and core competencies.
  • Instant answers through emails and phone support.
  • Provide ongoing suggestions and recommendations to focus on business-specific IT priorities instead of product-specific IT maintenance.
ongoing competitiveness
to achieve long-term business success
  • Keep pace with change through software enhancements.
  • Implement software and app enhancements more quickly and potentially without having to re-build from scratch.

 

 

interested in discussing our support and maintenance services?

get in touch  call 08 6113 1284  email

 

 

Understand the scope of our maintenance and support services.

We classify our maintenance and support services into four types. The type of services you need depends on how critical the software is to your customers, the servers it runs, and the current code’s state.

 

Software Requirements and Scoping

Corrective maintenance

Corrective maintenance is the process of fixing defects in software or a mobile app. It includes troubleshooting, code analysis, re-coding, testing and deployment of tested code to live environment.
These errors observed while the software is in use and may indicate more flaws or errors in software design, logic, or code. They may come to your attention via bug or error reports from end-user feedback.
This kind of maintenance is responsive. It’s about correcting errors that prevent software from working as expected.

  • Triggers
  • software doesn’t work as expected
  • your users are currently affected
  • Cost of not doing
  • decreased customer satisfaction
  • negative impact on brand
  • cost of staff idle time
Software Build & Test

Preventive maintenance

Software systems age. Software codes change frequently. It can be due to a new version or updates. Preventive software maintenance is about software changes and adaptations that reduce the risk of deterioration when using it for a long time.
Preventative maintenance related requirements mostly go unnoticed because the application continues to work error-free until an incident happens. The objective is about future-proofing its longevity and efficiency by implementing good practices for long-term gain.

  • Triggers
  • a new version or bug fixes released
  • software loading times getting slower
  • Cost of not doing
  • increased probability of a complete stoppage
  • higher complexity, thus more time to update or upgrade
  • security risks such as hacking
Software Go Live & Support

Perfective maintenance

A software, after implementation, can change the understanding and expectations of its users. Perfective software maintenance focuses on features that improve the user experience through functional enhancements. It is about improving the system performance in ways that aren’t in response to a fault or problem but instead in response to user feedback.

  • Triggers
  • found a better way to do something
  • identified a new opportunity to extend a function
  • Cost of not doing
  • opportunity cost of not implementing the new feature
  • decreased user satisfaction
Software Go Live & Support

Adaptive maintenance

Adaptive software maintenance is about changing software in response to changes in its environment. It occurs when you have information that the landscape in which your software operates is changing, are aware of the timeline of the change and confident that it will impact your customers.
Delaying adaptive maintenance can lead to performing corrective maintenance later, which is a costly approach.

  • Triggers
  • change in landscape
  • there is clear timeline of the change
  • it will impact or already impacted your customers
  • Cost of not doing
  • increased risk of being forced into corrective maintenance at some point in the future

 

adapt to meet customer demands. before they demand it.

 

I can highly recommend Sony from HELLO PEOPLE who are the masters in Software and apps space development. They have the unique ability to really listen and care for their clients end goals. If your thinking about developing an app or wanting some custom software to help your business run smoothly in and outside the office then get in contact with Sony.

Name: Joshua Leader
Position: Director
Company: The Agency

I have known Sony Sindhe for several years and seen the success that the work her business HELLO PEOPLE has achieved for many businesses. Sony and HELLO PEOPLE bring the ability to create significant business efficiency through the use of their technology. They deliver this service to businesses in a very personable way and assist their clients closely along the journey to implementation.

Name: Steven Brown
Position: Founding Director | Commercial Lawyer
Company: Lynn & Brown Lawyers

Sony has provided me with some great support in the development of an App for Diabetes WA. I am excited about the opportunities her team can create in the future. Thanks again Sony.

Name: Stuart Fellows
Position: NDSS General Manager
Company: DiabetesWA

AWS, Google Cloud, Oracle Cloud, Microsoft Azure

 

 

Note the common types of maintenance triggers.

Our app development process
  • Breakdown trigger: As its name suggests, a breakdown maintenance trigger occurs when a piece of equipment breaks down and can’t be used anymore.
  • Time trigger: Time-based maintenance triggers are part of a preventive approach to maintenance. By scheduling maintenance at regular intervals, it helps ensure software are functioning properly with a minimal amount of unplanned downtime. Using time triggers, small problems can be caught and fixed before they grow into bigger ones and lead to costly equipment failure.
  • Usage trigger: Usage-based maintenance triggers occur when software requires maintenance after operating at a specific output. Example: Rescale the database after 10,000 records.
  • Event trigger: At the development phase, we go through a series of iterations based on your feedback and suggestions, followed by a rigorous testing process across multiple devices.
  • Condition trigger: When a certain element of a software is not working the way it’s supposed to, it could mean something bad is about to happen.

 

 

Q&As

frequently asked questions

 
1 Why should we choose HELLO PEOPLE?

HELLO PEOPLE is an Australian company and been in the dedicated software development business since 2008. We are committed to long-term business relationships with our customers looking for premium software, app development, maintenance, and support services.
Read more about our advantage and company.

2 How much does it cost for maintenance and support services?

The cost depends on the scope of the maintenance and support services you select. We provide a tailored support and maintenance plan to fit your business needs.

3 Can I make changes to the scope after it is started?

Yes. When you have a new requirement or an update, we can discuss what is the best way of moving forward. We can review the estimated time for the new requirements which will vary depending upon the complexity.

5 Do you provide a service level agreement (SLA)?

Yes, we can provide a SLA if requested.