fixed price quotes
300+ projects done
Our value-added software support and maintenance services provide access to product updates and enhancements, as well as technical assistance and support resources to help you maintain your products, optimise performance, and effectively implement changes.
We classify our maintenance and support services into four types. The type of services you need depends on how critical the software is to your customers, the servers it runs, and the current code’s state.
Corrective maintenance is the process of fixing defects in software or a mobile app. It includes troubleshooting, code analysis, re-coding, testing and deployment of tested code to live environment.
These errors observed while the software is in use and may indicate more flaws or errors in software design, logic, or code. They may come to your attention via bug or error reports from end-user feedback.
This kind of maintenance is responsive. It’s about correcting errors that prevent software from working as expected.
Software systems age. Software codes change frequently. It can be due to a new version or updates. Preventive software maintenance is about software changes and adaptations that reduce the risk of deterioration when using it for a long time.
Preventative maintenance related requirements mostly go unnoticed because the application continues to work error-free until an incident happens. The objective is about future-proofing its longevity and efficiency by implementing good practices for long-term gain.
A software, after implementation, can change the understanding and expectations of its users. Perfective software maintenance focuses on features that improve the user experience through functional enhancements. It is about improving the system performance in ways that aren’t in response to a fault or problem but instead in response to user feedback.
Adaptive software maintenance is about changing software in response to changes in its environment. It occurs when you have information that the landscape in which your software operates is changing, are aware of the timeline of the change and confident that it will impact your customers.
Delaying adaptive maintenance can lead to performing corrective maintenance later, which is a costly approach.
I can highly recommend Sony from HELLO PEOPLE who are the masters in Software and apps space development. They have the unique ability to really listen and care for their clients end goals. If your thinking about developing an app or wanting some custom software to help your business run smoothly in and outside the office then get in contact with Sony.
Name: Joshua Leader
Company: The Agency
I have known Sony Sindhe for several years and seen the success that the work her business HELLO PEOPLE has achieved for many businesses. Sony and HELLO PEOPLE bring the ability to create significant business efficiency through the use of their technology. They deliver this service to businesses in a very personable way and assist their clients closely along the journey to implementation.
Name: Steven Brown
Position: Founding Director | Commercial Lawyer
Company: Lynn & Brown Lawyers
Sony has provided me with some great support in the development of an App for Diabetes WA. I am excited about the opportunities her team can create in the future. Thanks again Sony.
Name: Stuart Fellows
Position: NDSS General Manager
HELLO PEOPLE is an Australian company and been in the dedicated software development business since 2008. We are committed to long-term business relationships with our customers looking for premium software, app development, maintenance, and support services.
Read more about our advantage and company.
The cost depends on the scope of the maintenance and support services you select. We provide a tailored support and maintenance plan to fit your business needs.
Yes. When you have a new requirement or an update, we can discuss what is the best way of moving forward. We can review the estimated time for the new requirements which will vary depending upon the complexity.
Yes, we can provide a SLA if requested.