Software Maintenance and Support

Our value-added software support and maintenance services provide access to product updates and enhancements, as well as technical assistance and support resources to help you maintain your products, optimise performance, and effectively implement changes.

Maintenance and Support

Understand the scope of our maintenance and support services

We classify our maintenance and support services into four types. The type of services you need depends on how critical the software is to your customers, the servers it runs, and the current code’s state.

Corrective Maintenance

Corrective maintenance is the process of fixing defects in software or a mobile app. It includes troubleshooting, code analysis, re-coding, testing and deployment of tested code to live environment. These errors observed while the software is in use and may indicate more flaws or errors in software design, logic, or code. They may come to your attention via bug or error reports from end-user feedback. This kind of maintenance is responsive. It’s about correcting errors that prevent software from working as expected.

Triggers

  • Software doesn't work as expected
  • Your users are currently affected

Cost of not doing

  • Decreased customer satisfaction
  • Negative impact on brand
  • Cost of staff idle time
Software Maintenance and Support
Software Maintenance and Support

Preventive Maintenance

Software systems age. Software codes change frequently. It can be due to a new version or updates. Preventive software maintenance is about software changes and adaptations that reduce the risk of deterioration when using it for a long time. Preventative maintenance related requirements mostly go unnoticed because the application continues to work error-free until an incident happens. The objective is about future-proofing its longevity and efficiency by implementing good practices for long-term gain.

Triggers

  • A new version or bug fixes released
  • Software loading times getting slower

Cost of not doing

  • Increased probability of a complete stoppage
  • Higher complexity, thus more time to update or upgrade
  • Security risks such as hacking

Perfective Maintenance

A software, after implementation, can change the understanding and expectations of its users. Perfective software maintenance focuses on features that improve the user experience through functional enhancements. It is about improving the system performance in ways that aren’t in response to a fault or problem but instead in response to user feedback.

Triggers

  • Found a better way to do something
  • Identified a new opportunity to extend a function

Cost of not doing

  • Opportunity cost of not implementing the new feature
  • Decreased user satisfaction
Software Maintenance and Support
Software Maintenance and Support

Adaptive Maintenance

Adaptive software maintenance is about changing software in response to changes in its environment. It occurs when you have information that the landscape in which your software operates is changing, are aware of the timeline of the change and confident that it will impact your customers. Delaying adaptive maintenance can lead to performing corrective maintenance later, which is a costly approach.

Triggers

  • Change in landscape
  • There is clear timeline of the change
  • It will impact or already impacted your customers

Cost of not doing

  • Increased risk of being forced into corrective maintenance at some point in the future

Interested in our software maintenance and support services?

Tell us about your project. We respond to almost every inquiry within one business day.

Frequently Asked Questions

We are an experienced software developer based in Perth. Over the years (since 2008), we have developed innovative, groundbreaking custom software and web applications for emerging startups and established businesses alike. By selecting us for your project, you will gain the benefit of working with an honest, trusted, and established software company based in Perth.

The cost depends on the scope of the maintenance and support services you select. We provide a tailored support and maintenance plan to fit your business needs.

Yes. When you have a new requirement or an update, we can discuss what is the best way of moving forward. We can review the estimated time for the new requirements which will vary depending upon the complexity.

Yes, we can provide a SLA if requested.