Software Maintainance & Support

Software Maintenance & Support Services

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Software maintenance and support is an important function in any organisation. An issue with a software can result in serious damage to its reputation. The software maintenance related issues can result in dissatisfied customers and employees. We are an ITIL practice. ITIL is a widely used framework in IT service management. The core focus areas of our ITIL aligned support and maintenance services are;

  • Support business strategy/outcomes of our clients
  • Engage business change
  • Ensure risks are informed and managed
  • Optimise customer experience
  • Demonstrate value for money
  • Continuous improvement.

There can be several types of software maintenance related requirements.

  • Support ongoing software issues and fixes: We provide ongoing software support and maintenance services for new as well as legacy software. For example, it can be an old .net application currently supported by an in-house development team. Our managed services will result in significant cost savings, estimated at 30-60%.
  • Code related upgrades: Any software code require ongoing code upgrades and deployment of security patches.
  • Technology related upgrades: A software can get outdated with the advancement in technology. For example, cloud based software has made on-premise software a thing in the past.
  • Business expansion related upgrades: A growing business requires continuous improvement to its software solutions to keep up with its competition. 

Our software maintenance program is a comprehensive program that includes technical support, software updates and certain proactive steps. With our Software Maintenance program, you receive timely upgrades and enhancements based on technology advancement, and improved functionality with predictable annual program fees.

PHP Software Development Company